FAQ

FAQ

Our villa rental prices include full access to a beautifully furnished property with modern amenities such as air conditioning, free high-speed Wi-Fi, a fully equipped kitchen, fresh linens and towels, and private outdoor areas.

Our villas are strategically located close to Santorini’s top attractions. Most properties are just a short drive from beautiful beaches like Kamari and Perissa, offering the perfect seaside escape. The traditional village of Pyrgos—home to the island’s highest point—is just 2 minutes away, while Fira, the vibrant capital of Santorini, is only a 5-minute drive. Enjoy the perfect blend of a peaceful retreat with easy access to adventure.

We love animals, but unfortunately, pets are not allowed in our villas. We appreciate your understanding as we maintain a comfortable environment for all our guests.

Our cancellation policy varies depending on the service:

For accommodations:

  • Cancel up to 30 days before check-in for a 100% refund

  • Cancel between 14 to 29 days before check-in for a 50% refund

  • Cancellations made less than 14 days before check-in are non-refundable

For rentals and transfers:

  • Cancel up to 1 day before the scheduled return for a full refund

For catamaran cruises and tours:

  • Cancel up to 3 days before the scheduled activity for a full refund

Yes, we offer reliable and comfortable transfers to and from Santorini Airport and all ferry ports. Whether you’re arriving or departing, our professional drivers ensure a smooth and timely experience—no waiting in taxi lines or dealing with public transport. Pre-booking guarantees a stress-free start or end to your trip.

 

Absolutely! Round-trip transfers can be booked in advance through our website by contacting our team directly. Planning ahead not only secures your preferred times but also offers the convenience of having your entire journey covered in one go.

Our transfer vehicles offer generous space for luggage. A standard booking typically includes one suitcase and one carry-on per person. If you’re traveling with oversized or extra luggage, just let us know in advance so we can assign a suitably sized vehicle.

Yes, we cater to couples, families, and large groups. Our fleet includes spacious vans and minibuses to comfortably accommodate group transfers. 

We recommend booking at least 24–48 hours in advance, especially during peak season. Last-minute bookings are accepted based on availability, but early reservations guarantee your preferred time slot and vehicle type.

No worries—we track flight and ferry schedules in real time. If your arrival is delayed, we’ll adjust your pickup time accordingly at no extra charge. Your driver will be waiting for you, even if your plans change unexpectedly.

Yes, our transfer services operate 24 hours a day, 7 days a week. Whether you have an early morning flight or a late-night arrival, we ensure that a professional driver is available to meet your transportation needs at any time.

Upon arrival, your driver will be waiting for you at the designated meeting area, holding a sign with your name on it. For airport pickups, this is typically in the arrivals hall near the exit; for port pickups, the exact location will be specified in your booking confirmation.

Absolutely! We specialize in providing transportation for special events, including weddings, corporate gatherings, and private tours. Our fleet can accommodate groups of various sizes, ensuring your guests travel comfortably and on time. For these requests, please contact us directly so we can tailor the service to your needs.

We’re sorry, but pets are not allowed during transfers. Thank you for your understanding.

We accept various payment methods, including major credit cards and cash. For online bookings, payments can be made securely through our website. If you prefer to pay in cash, please contact with us.

No, there’s no extra fee for nighttime transfers—our rates stay the same, day or night.

Our customer support team is available 24/7 to assist you with any inquiries or concerns. You can reach us via phone, email, or through the contact form on our website. All contact details are provided in your booking confirmation and on our official website.

Uber-Taxis can sometimes be slightly cheaper—but they’re not always available, especially during peak hours or in remote areas.
At Hellenic Trails, we offer fixed-rate private transfers with no surprises, no waiting, and professional drivers who know the island. For the price of a taxi—or sometimes even less—you can ride in a clean, air-conditioned vehicle with guaranteed pick-up times.

Yes—taxis in Santorini are limited and often expensive due to high demand, especially in summer. Fares can be unpredictable, and it’s common to wait 30+ minutes for a ride.
That’s why most smart travelers choose Hellenic Trails for private transfers. We offer transparent pricing, online booking, and luxury vehicles with local drivers who know every shortcut on the island. No stress, no overcharges, and always on time.

The best way to get around Santorini is with a pre-booked transfer or rental from Hellenic Trails.

  • Want zero stress? Book a private transfer with us and avoid the taxi chaos.

  • Want to explore freely? Rent a car, scooter, ATV, or buggy through our platform and hit the road.

  • Need group transport or tours? We’ve got that covered too.
    Don’t waste time waiting for taxis or figuring out unreliable bus routes—travel like a local with Hellenic Trails.

  • Transfer times vary depending on your destination, but most rides are between 15–30 minutes.

  •  

  • We recommend booking in advance, but last-minute transfers may be available depending on availability.

  •  

  • No, there is no additional fee for standard luggage.

  •  

While Santorini has public buses and rental options, the most comfortable and hassle-free way to explore the island is with our private transfer services. You’ll avoid long waits, crowded buses, and the stress of parking—just relax and enjoy the ride with a professional d

Rentals can be fun, but navigating narrow roads and parking can be tricky, especially in high season. Our transfers are the perfect alternative—you get door-to-door service, no hidden fees, and no stress. Plus, our drivers are locals who can share tips and recommendations along the way.

Yes! We don’t just do transfers—we also offer custom island tours. Visit top spots like Pyrgos, Kamari, Perissa, Red Beach, Imerovigli,Oia and the best sunset viewpoints—all with the comfort of a private vehicle and a flexible schedule tailored to you.

Some of our favorites include:

  • Pyrgos – a charming village with panoramic views (also near many of our villas!)

  • Kamari & Perissa Beaches – perfect for a relaxing beach day

  • Fira – the island’s lively capital, full of shops, cafes, and nightlife

  • Oia – world-famous for its breathtaking sunsets, whitewashed alleys, and romantic vibe

  • Red Beach & Black Beach – stunning and unique volcanic beaches

  • Imerovigli – peaceful and scenic, with cliffside views and a quieter atmosphere

At Hellenic Trails, our catamaran tours are all-inclusive experiences. Your price covers everything—luxury boat ride, freshly prepared Greek meal on board, unlimited drinks (wine, beer, soft drinks), snorkeling gear, and towels. No hidden costs, just unforgettable memories on the Aegean.

Yes, we offer both! Our private catamaran tours are the best choice if you’re looking for an exclusive, personalized experience—perfect for couples, families, or special moments like proposals and anniversaries.

If you’re more budget-conscious or enjoy meeting fellow travelers, our shared cruises are a great option too. Either way, you’ll enjoy stunning views, crystal-clear waters, and unforgettable vibes—we’ll make it magical.

Yes! A freshly cooked Greek BBQ meal (vegetarian options available) is served onboard, along with unlimited drinks—local wine, beer, water, and soft drinks. Enjoy authentic flavors as you sail Santorini’s stunning coastline.

 

Bring your swimsuit, sunscreen, sunglasses, hat, and a camera—we’ll take care of the rest! Towels and snorkeling gear are provided onboard. If you’re on a sunset tour, a light jacket is also a good idea as it gets breezy after dark.

Our standard catamaran cruises last about 5 hours and are available in both daytime and sunset options—perfect for soaking up the sun or catching the magical Santorini sunset from the sea.

We also offer full-day private cruises to nearby islands like Anafi and Ios, for those looking to explore beyond Santorini. These extended trips are ideal for adventure lovers and island hoppers looking for something extra special.

Absolutely! There are multiple swimming stops, including the Hot Springs and clear blue bays near Red and White Beach.

Catamaran tours are very popular, especially during high season. It’s best to book at least a few days in advance, or sooner if you’re planning a private charter.

Yes, all tours include a professional crew who take care of everything—sailing, safety, food, and guiding you throughout the experience.

 

Santorini offers something for every type of traveler—stunning beaches, charming villages, world-famous sunsets, and incredible local food. But if you truly want to experience the island from a unique perspective, a catamaran cruise is a must. You’ll explore hidden coves, swim in volcanic waters, and enjoy the coastline’s beauty with a front-row seat from the sea.

Absolutely. It’s one of the most talked-about experiences in Santorini for good reason. Whether you choose a shared cruise or a private charter, you’ll enjoy:

  • Swimming at the Red Beach, White Beach, and the Hot Springs

  • A freshly prepared meal and drinks on board

  • A relaxing, crowd-free way to see the island

  • The most unforgettable sunset views (on evening cruises)
    It’s not just a tour—it’s a highlight of your trip.

  • Daytime cruises are perfect for swimming, snorkeling, and sunbathing.

  • Sunset cruises offer that magical golden hour light, with the sun dipping into the Aegean as you sip wine from the deck.

Of course! We’re locals who know the island inside out. We can help you organize transfers, tours, and of course, your ideal catamaran cruise, whether it’s romantic, relaxing, or adventure-packed. Just reach out and we’ll take care of the details.

To rent a vehicle with Hellenic Trails, you’ll need:

  • A valid driver’s license

  • A credit or debit card

  • For scooters or ATVs, you may need a motorcycle license (Category A) depending on the engine size
    International travelers may also need an International Driver’s Permit (IDP) if their license is not in Roman script.

If your driver’s license is not in English or Greek, we recommend carrying an International Driving Permit (IDP) alongside your original license. It’s often required by Greek law, especially for scooters and ATVs.

Yes! All rentals include basic insurance, and we offer optional full coverage for added peace of mind. Our insurance packages are designed to keep you fully protected while exploring Santorini’s scenic roads.

Of course! We offer flexible rental options—whether you need a car for one day or a scooter for your entire stay. Short-term and last-minute bookings are welcome, and delivery to your hotel or villa is available on request.

Yes, helmets are included free of charge with all scooter, buggy, and ATV rentals. Your safety is our priority, and Greek law requires helmets for all two-wheeled vehicles.

In the rare event of a breakdown, just call our 24/7 support line. We offer immediate roadside assistance and will either repair or replace your vehicle so your adventure doesn’t stop. You’re never left stranded with Hellenic Trails Rentals.

For full freedom and unforgettable views, the best way to explore Santorini is by renting a car, ATV, buggy, or scooter. Each option has its perks:

  • Cars are great for comfort and AC

  • ATVs and buggies are perfect for off-road beach adventures

  • Scooters are ideal for solo travelers or couples on a budget
    At Hellenic Trails, we offer all these options with full insurance, safety gear, and hotel delivery.

It depends on your travel style.

  • Rent a car if you want comfort, shade, and AC—great for families or longer drives.

  • Rent an ATV or buggy if you love adventure and want to explore hidden beaches, dusty trails, and cliffside villages.
    Can’t decide? Chat with our team and we’ll help you pick the perfect vehicle based on your itinerary.

Driving in Santorini is easy with a bit of awareness. Roads are narrow, especially in traditional villages, and parking can be tricky in peak season. That said, renting a vehicle is the best way to discover the island at your own pace. We provide maps, local tips, and 24/7 support with every rental.

 

While buses and taxis are available, having your own car or ATV makes exploring Santorini 10x more enjoyable. No waiting, no crowds, and you can visit places like Akrotiri, Pyrgos, and hidden beaches that public transport doesn’t reach. Rentals give you true freedom.

Santorini’s roads are a mix of paved highways, winding cliff roads, and dirt tracks.

  • For scenic drives & sunset missions: Car

  • For beach-hopping & village exploring: ATV or buggy

  • For solo trips or couples: Scooter
    We maintain all vehicles in top condition so you can ride with confidence.

The easiest and most stress-free way is by booking a private transfer with us. Your driver will be waiting for you at the airport with a sign, help with your luggage, and take you directly to your accommodation—no waiting, no confusion, and no need to navigate unfamiliar roads.

In most cases, private transfers are the better option, especially during high season when parking is limited and roads can be busy. With a transfer, you avoid the hassle of driving, parking, and worrying about directions—just sit back and enjoy the views.

Simple—use our private transfers or guided tours. Whether you want to visit Kamari Beach, Fira, Pyrgos, or even take a full-day tour, our service is reliable, comfortable, and tailored to your schedule.

Εναλλαγή

Because they’re fast, comfortable, and completely stress-free. You don’t have to deal with local bus timetables, crowded parking, or steep village roads. Plus, our drivers are locals—they can offer insider tips and take you straight to the island’s hidden gems.

A lot! Some of the best experiences don’t require a car at all:

  • Take a private catamaran cruise for a luxury day at sea

  • Explore Pyrgos, Fira, Imerovigli, and Oia with our scenic transfers

  • Relax at Kamari or Perissa Beach—we’ll drop you right at the entrance

  • Visit wineries, sunset viewpoints, and traditional tavernas—no parking stress, just enjoyment

Yes! In addition to transfers, we also offer catamaran cruises—both private and shared. Our private cruises are perfect for couples, groups, and special events. We can even combine your land transfer with your boat tour for a seamless, luxury experience.

Start by booking your airport transfer and planning how you’ll move around the island. With our team, you can arrange door-to-door transfers, custom island tours, and cruise add-ons—all in one place. No stress, just pure relaxation.